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Frequenty Asked Questions

We receive many questions about our site and products everyday and below are some of the most commonly asked

Q. Are your items authentic?
A. Yes, our items are all 100% authentic. We do not sell burnt copies or replicas of any of our items.

Q. Do your items have all of the original materials?
A. Yes every item we sell comes with the same materials you have seen advertised elsewhere. Our P90X and Insanity sets come with all original DVD's, Guides, and wall calendar and come in their original box and packaging.

Q. How long until my order arrives?
A. All of our orders ship with-in 1 - 2 business days (Monday - Friday excluding holidays), typically by U.S. mail. Standard shipping is usually U.S. Media Mail with an estimated delivery time of 3 - 7 business days, Priority orders ship by Priority Mail with estimated delivery times of 2 - 3 business days.

Q. Why/how do you sell so cheap?
A. Like any good business we work directly with the manufacturer or wholesaler of the items we sell. By purchasing items in large quantities we are able to receive the lowest wholesale pricing for our products. By keeping our website simple and our costs and overhead low we can sell at a smaller than normal mark up. By selling at a small mark up with low overhead we can attract more customers and sell a larger volume of product.

Q. Do you accept returns?
A. We accept returns for replacement for all defective DVD's with-in 90 days of purchase. Unopened items can be returned for refund minus a 20% re-stocking fee.

Have a question not listed here? Feel free to drop us an email at questions@5anovelty.com and we will respond ASAP

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